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NigmaTV Refund Policy

Last updated: July 2026

This page explains when and how NigmaTV refunds a subscription, and how your order is delivered. Before you order, you can request the 24-hour IPTV free trial on WhatsApp, with no credit card, to check that the service works on your device and your connection. We strongly recommend it.

Our general policy

Because NigmaTV is a digital service, refunds are generally not offered once your login details have been delivered and the service has been used.

Exceptions

We will consider a refund if:

  • you were charged in error, for example a duplicate payment;
  • you did not receive your login details within 24 hours of payment;
  • the service was completely unavailable for an extended period because of a fault on our side that we could not fix.

How to request a refund

Refund requests must be submitted within 48 hours of the issue. Message our support team on WhatsApp, available 24/7, and include:

  • the plan you ordered and the date of your order;
  • the device and the IPTV app you use;
  • a description of the problem.

The WhatsApp button is on our contact page. We will review your request and respond within 2 business days.

Chargebacks

If you have a problem, please contact our support team before you contact your bank or payment provider. Filing a chargeback without contacting support first may lead to your account being suspended.

Cancellation

You can cancel at any time. Cancelling stops any future renewal, but unused time is not refunded: your access continues until the end of the period you paid for.

Shipping and delivery

NigmaTV is delivered digitally only: nothing is shipped to you. Once your payment is confirmed, your login details and setup guide are sent to you digitally, and you install the service yourself with our IPTV setup guide.

Changes to this policy

We may update this policy. The current version is always published on this page, with the date of its last update.

Your legal rights

This policy does not limit any rights you have under the law where you live, including as a consumer. The other conditions of the service are in our Terms of Service.